Gorgias Uses Machine Learning To Suggest Customer Support Answers

ticket Meet Gorgias, an artifial intelligence-powered help desk to make you much more efficient when it comes to answering customer support requests. The company just raised $1.5 million from Charles River Ventures, Amplify Partners and Kima Ventures. Gorgias lets you make educated decisions without having to switch between multiple tools. Read More

BBVA Shuts In-House Venture Arm, Pours $250M Into New Fintech VC Propel Venture Partners

moneywave BBVA — the Spanish banking giant that acquired Simple in the U.S. and last year made a $128 million investment in still-stealth mobile-only bank Atom in the UK — is changing up how it plans to invest in fintech startups in the future. The company is shutting down its in-house venture arm, BBVA Ventures; and it is taking BBVA Ventures’ portfolio, the $100 million fund it… Read More

Facing An Array Of Challenges, Autodesk Shifts To Subscription Pricing

Autodesk headquarters Autodesk has been around the block a few times, having debuted way back in 1982 in the earliest days of the desktop PC. These days, the company is in the midst of a major transition from a licensing model to a subscription model, while juggling the assortment of challenges a change like this brings to a mature company.
It would be wrong to characterize this is as a total cloud pivot, however. Read More

Google Expands ‘Right To Be Forgotten’ To All Global Search Results

An anonymous reader writes: Google has confirmed that it will be updating its ‘right to be forgotten’ so that any hidden content under the ruling is removed from all versions of its search engine in countries where it has been approved. Until now Google had only been removing results from the originating country and European versions of its search engine, such as google.co.uk and google.de. The EU had previously asked for an extension of the rule to include all versions of Google. Last year, French data protection authority CNIL threatened the tech giant with a sanction should it not remove data from all of its global platforms – such as google.com – in addition to its European sites. Now, Google’s new extension of the ‘right to be forgotten’ is expected to come into force over the next few weeks.

Read more of this story at Slashdot.

New Hampshire hospital revaccinating patients after refrigeration issue

LEBANON, N.H. — A New Hampshire hospital is working to revaccinate hundreds of children after discovering that its vaccines were stored at inconsistent temperatures.

State public health officials have said the affected vaccines from Alice Peck Day Memorial Hospital in Lebanon aren’t harmful but might have lost some potency. That means they could provide less immunity to disease.

The problem occurred over the course of 14 months, from September 2014 to October 2015. The hospital offered to revaccinate 827 patients at no cost to them or their insurance companies.

APD Chief Executive Sue Mooney tells The Valley News that the revaccination program is off to a strong start.

Hospital spokesman Peter Glenshaw says about 250 patients have been revaccinated as of Feb. 8.